I have been bestowed with the huge honour of writing a guest post. I could have written about Swine flu. Or maybe my pending overseas journey for which I am rather unprepared. Perhaps I could have offered my take on exercise regimes, a topic which seems to attract wide interest. But, given the general marketing tone to this blog, I’d like to describe my recent dealings with a local computer company.

I have a MacBook which is about 2 and a half years old. It’s battery recently died so that when the power cord was removed the computer shut down immediately. I figured that I had got a pretty good run out of my trusty Mac and was ready to fork out the $240 to get a new battery to keep the little guy pumping for a couple more years.

I had been recommended Toucan computers from a friend and went down to see if they had any batteries in stock. Rob went out the back and concluded that it was indeed the battery but instead of selling me a new one, offered to sell me a second hand one for much much cheaper. Given my current attempt at saving, this was very well received. He sold it to me and said to come back if it didn’t seem to be working.

I tested it this morning and got 2.5 hours out of the battery and called Rob to see what he thought. He was happy to give me another one to try this weekend to compare. Maybe I have just come to have extremely low expectations when it comes to customer service, especially computer related dealings, but I have never been such a happy customer as I am with them. They listened to my problem, provided me with an absolutely perfect solution and have continued to get better – even after the sale!

I love good customer service. Sometimes I love it so much that I want to give my life to working in call centres and places where angry customers are rife so I can spread joy around in the same way Rob from Toucan computers did.