Comments on: Do something good for one customer, they’ll tell 100 others http://www.simpleandloveable.com/do-something-good-for-one-customer-theyll-tell-100-others How to make Simple and Loveable businesses Fri, 10 Feb 2012 23:07:41 +0000 hourly 1 http://wordpress.org/?v=3.1 By: Nat http://www.simpleandloveable.com/do-something-good-for-one-customer-theyll-tell-100-others/comment-page-1#comment-3401 Nat Sun, 27 Jan 2008 02:26:51 +0000 http://www.simpleandloveable.com/do-something-good-for-one-customer-theyll-tell-100-others#comment-3401 Wow, that's an amazing story! I was talking to someone this morning about how, often we get too caught up in respecting other people's privacy to make a gesture when one is needed. I remember on some of my most down times, it has been strangers in shops who have picked me up. Once the guy at the library wiped my fine for no reason except he was a nice guy, it just happened to coincide with an uber bad time in my life and made my day. You ALWAYS remember those people and businesses. Wow, that’s an amazing story!

I was talking to someone this morning about how, often we get too caught up in respecting other people’s privacy to make a gesture when one is needed. I remember on some of my most down times, it has been strangers in shops who have picked me up. Once the guy at the library wiped my fine for no reason except he was a nice guy, it just happened to coincide with an uber bad time in my life and made my day. You ALWAYS remember those people and businesses.

]]> By: Pinksundrops http://www.simpleandloveable.com/do-something-good-for-one-customer-theyll-tell-100-others/comment-page-1#comment-3399 Pinksundrops Sat, 26 Jan 2008 06:03:56 +0000 http://www.simpleandloveable.com/do-something-good-for-one-customer-theyll-tell-100-others#comment-3399 That's why I'm in love with the companies I am in love with and everybody knows it. Barnes & Nobles versus Borders (it's Borders I'm in love with everytime, baby), Office Max versus Office Depot (Office Depot takes the cake for caring about it's customers), Costco, P. Terry's (local), I could go on and on... but I won't : ) just wanted to prove your point as Claire effectively did : ) ! Hehe. That’s why I’m in love with the companies I am in love with and everybody knows it. Barnes & Nobles versus Borders (it’s Borders I’m in love with everytime, baby), Office Max versus Office Depot (Office Depot takes the cake for caring about it’s customers), Costco, P. Terry’s (local), I could go on and on… but I won’t : ) just wanted to prove your point as Claire effectively did : ) ! Hehe.

]]> By: Claire http://www.simpleandloveable.com/do-something-good-for-one-customer-theyll-tell-100-others/comment-page-1#comment-3396 Claire Fri, 25 Jan 2008 13:18:19 +0000 http://www.simpleandloveable.com/do-something-good-for-one-customer-theyll-tell-100-others#comment-3396 Wow, I just read the story linked by Rob Coup about Zappos. Eerie, since I was planning to comment about Zappos myself. While the story of the flowers takes the cake, my experience with Zappos was similarly thoughtful and personal. I ordered shoes through them on a weekday evening from home, and received this - no lie - at work, before noon, THE NEXT DAY. Unfortunately, they fit bigger than anticipated. On their site, the only option is to return the shoes and purchase another - not to do an even exchange. I emailed them before returning the shoes to see if an even exchange was even possible - they responded super-promptly and said they'd be happy to exchange the shoes once they received the originals. I sent them back the same day I received them and...drumroll please...received the new pair the next morning. It usually takes twice as long just to place an order anywhere else. Early the next week, I received a card at work. When I opened it, it was a HANDWRITTEN Thank-you note from Zappos that read, "Hi Claire, It was my pleasure assisting you with your exchange order with Zappos.com. Fitzwell shoes are always great! And I hope the size 8 fits perfectly for you! :) Feel free to contact us anytime with any questions! Have a wonderful day! -Allyson" Well, blow me over. They certainly didn't need to send me a thank you card - particularly a handwritten one - as they already had me at one-day-turnaround. This personal touch, however, is what keeps me shopping at Zappos, even if I find a better price somewhere else. Additionally, after showing the card to my co-workers (or co-lleagues, Nat) they were so impressed that you can now see new boxes from Zappos in my department on a monthly basis. :) Wow, I just read the story linked by Rob Coup about Zappos. Eerie, since I was planning to comment about Zappos myself. While the story of the flowers takes the cake, my experience with Zappos was similarly thoughtful and personal. I ordered shoes through them on a weekday evening from home, and received this – no lie – at work, before noon, THE NEXT DAY. Unfortunately, they fit bigger than anticipated. On their site, the only option is to return the shoes and purchase another – not to do an even exchange. I emailed them before returning the shoes to see if an even exchange was even possible – they responded super-promptly and said they’d be happy to exchange the shoes once they received the originals. I sent them back the same day I received them and…drumroll please…received the new pair the next morning. It usually takes twice as long just to place an order anywhere else.
Early the next week, I received a card at work. When I opened it, it was a HANDWRITTEN Thank-you note from Zappos that read, “Hi Claire, It was my pleasure assisting you with your exchange order with Zappos.com. Fitzwell shoes are always great! And I hope the size 8 fits perfectly for you! :) Feel free to contact us anytime with any questions! Have a wonderful day! -Allyson”
Well, blow me over.
They certainly didn’t need to send me a thank you card – particularly a handwritten one – as they already had me at one-day-turnaround. This personal touch, however, is what keeps me shopping at Zappos, even if I find a better price somewhere else. Additionally, after showing the card to my co-workers (or co-lleagues, Nat) they were so impressed that you can now see new boxes from Zappos in my department on a monthly basis. :)

]]> By: Rob Coup http://www.simpleandloveable.com/do-something-good-for-one-customer-theyll-tell-100-others/comment-page-1#comment-3395 Rob Coup Fri, 25 Jan 2008 10:43:18 +0000 http://www.simpleandloveable.com/do-something-good-for-one-customer-theyll-tell-100-others#comment-3395 And its easy to be genuinely nice to your customers - not just doing a good job but really looking out for them. The <a href="http://www.zazlamarr.com/blog/?p=240" rel="nofollow">Zappos story</a> from last year is a classic example. And its easy to be genuinely nice to your customers – not just doing a good job but really looking out for them. The Zappos story from last year is a classic example.

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