I used to love reading Creating Passionate Users but now am sure that it wasn’t actually Kathy Sierra writing it at all, but Giles Crisp from iPayroll.

I LOVE that it only takes me 5 minutes a week to do my payroll. It’s ingenious. It’s an application I love NOT to use - it’s brilliant because in order for it to be uber useful, I hardly have to even login.

I recommend them to all in sundry because I love the service.

But for now that’s beside the point because iPayroll has the edge on customer service.

Giles just arrived with 2 complimentary tickets to a business growth seminar AND (most importantly) a box of chocolates in thanks for me recommending the service. We we’re all a little surprised. Actually we we’re shocked.

We really didn’t feel like we deserved the chocolates (But 15 minutes later they are all gone anyway - it’s an office full of girls). There service is so good, you can’t help but talk about it.

But the fact that he took the time out of his day to not only come past, but BRING US GOODIES has taken me from enthusiastic customer to passionate customer.

In fact right now, while I’m eating a chocolate fudge, I am considering changing this entire blog to my love for iPayroll.

I just didn’t think companies that good existed. I hope they are making a fortune.