Comments on: People Are Used To Bad Service http://www.simpleandloveable.com/people-are-used-to-bad-service How to make Simple and Loveable businesses Wed, 08 Sep 2010 00:59:14 +0000 hourly 1 http://wordpress.org/?v=3.0 By: » The usable dentist » Simple and Loveable http://www.simpleandloveable.com/people-are-used-to-bad-service/comment-page-1#comment-3353 » The usable dentist » Simple and Loveable Fri, 11 Jan 2008 04:35:34 +0000 http://simpleandloveable.com/people-are-used-to-bad-service#comment-3353 [...] wrote a while back about how rude doctors are to keep people waiting. My dentist was about 20 minutes late but the difference was that the entire time the receptionist [...] [...] wrote a while back about how rude doctors are to keep people waiting. My dentist was about 20 minutes late but the difference was that the entire time the receptionist [...]

]]> By: Matt http://www.simpleandloveable.com/people-are-used-to-bad-service/comment-page-#comment-2424 Matt Wed, 30 Nov -0001 00:00:00 +0000 http://simpleandloveable.com/people-are-used-to-bad-service#comment-2424 When clients come to us looking to develop a tone of voice for their brand, we spend a lot of time telling them how important it is to back this up with good customer service. Without this, most other work on the brand is wasted. When clients come to us looking to develop a tone of voice for their brand, we spend a lot of time telling them how important it is to back this up with good customer service. Without this, most other work on the brand is wasted.

]]> By: Michael Wagner http://www.simpleandloveable.com/people-are-used-to-bad-service/comment-page-#comment-2425 Michael Wagner Wed, 30 Nov -0001 00:00:00 +0000 http://simpleandloveable.com/people-are-used-to-bad-service#comment-2425 Matt, you make a great point. I think this might be because people still think branding is making up a good story that will convince others. Rather than living a great story each and every day. Good conversation, good people - thanks for extending it all the way to Des Moines, Iowa! Matt, you make a great point. I think this might be because people still think branding is making up a good story that will convince others. Rather than living a great story each and every day.

Good conversation, good people – thanks for extending it all the way to Des Moines, Iowa!

]]> By: Nat http://www.simpleandloveable.com/people-are-used-to-bad-service/comment-page-#comment-2426 Nat Wed, 30 Nov -0001 00:00:00 +0000 http://simpleandloveable.com/people-are-used-to-bad-service#comment-2426 For lack of a better description, I call it the 'honest brand'. It starts with what you're company really is and involves every aspect of your company. I think this is often a big advantage small companies have. We can't afford to spin our way out of every disaster, so we actually have to be the brand. For lack of a better description, I call it the 'honest brand'. It starts with what you're company really is and involves every aspect of your company. I think this is often a big advantage small companies have. We can't afford to spin our way out of every disaster, so we actually have to be the brand.

]]> By: Julia Dorofeeva http://www.simpleandloveable.com/people-are-used-to-bad-service/comment-page-#comment-2430 Julia Dorofeeva Wed, 30 Nov -0001 00:00:00 +0000 http://simpleandloveable.com/people-are-used-to-bad-service#comment-2430 Good customer service is a basis of success. Unfortunately, not every person understands that or just have no time or desire to understand. When I work with my cusatomers I always try to follow up with the processes that are going on. In cases when there are difficulties we try to make everything we can for the customer. Things do happen but we should face the problems with dignity and customer care strategy. In a real life I often see situations when the customers are ignored (me also). This happens in shops and hospitals (especially). I try to avoid such places. the reason is that when you do your best for your customers at work, you expect the same attitude to you when you're having a rest :) Good customer service is a basis of success.

Unfortunately, not every person understands that or just have no time or desire to understand.

When I work with my cusatomers I always try to follow up with the processes that are going on. In cases when there are difficulties we try to make everything we can for the customer. Things do happen but we should face the problems with dignity and customer care strategy.

In a real life I often see situations when the customers are ignored (me also). This happens in shops and hospitals (especially). I try to avoid such places. the reason is that when you do your best for your customers at work, you expect the same attitude to you when you’re having a rest :)

]]> By: Nat http://www.simpleandloveable.com/people-are-used-to-bad-service/comment-page-#comment-2431 Nat Wed, 30 Nov -0001 00:00:00 +0000 http://simpleandloveable.com/people-are-used-to-bad-service#comment-2431 <p>Interesting about the shopping. One thing I CAN'T STAND is over attentive sales people in shops - the kind who leap on you as soon as you walk through the door, follow you to the changing room etc. My sister worked in retail a while ago and I (probably illegally) browsed through their 'customer service' learning material - a big eye opener! There is definately a fine balance between ignoring a customer and annoying them :) </p> Interesting about the shopping. One thing I CAN'T STAND is over attentive sales people in shops – the kind who leap on you as soon as you walk through the door, follow you to the changing room etc. My sister worked in retail a while ago and I (probably illegally) browsed through their 'customer service' learning material – a big eye opener! There is definately a fine balance between ignoring a customer and annoying them :) 

]]> By: Francois http://www.simpleandloveable.com/people-are-used-to-bad-service/comment-page-#comment-2432 Francois Wed, 30 Nov -0001 00:00:00 +0000 http://simpleandloveable.com/people-are-used-to-bad-service#comment-2432 Show me you care or at the Show me you care or at the very least treat me as a human being with some intelligence :) It is ridiculous how low the bar to impress customers has become...thanks for linking to the story...Francois Gossieaux http://www.emergencemarketing.com Show me you care or at the

Show me you care or at the very least treat me as a human being with
some intelligence :)

It is ridiculous how low the bar to impress customers has
become…thanks for linking to the story…Francois Gossieaux
http://www.emergencemarketing.com

]]> By: Michelle Dauray http://www.simpleandloveable.com/people-are-used-to-bad-service/comment-page-#comment-2460 Michelle Dauray Wed, 30 Nov -0001 00:00:00 +0000 http://simpleandloveable.com/people-are-used-to-bad-service#comment-2460 I definitely agree, as a consumer we are more often then not used to lousy service and therefore not all that hard to impress. I recently read the book Raving Fans by Ken Blanchard, it's an awesome little short story that really opens your eyes on this exact issue. I don't mean to plug a book in the comments but if your looking for something to read about this subject I highly recommend it. I definitely agree, as a consumer we are more often then not used to lousy service and therefore not all that hard to impress. I recently read the book Raving Fans by Ken Blanchard, it’s an awesome little short story that really opens your eyes on this exact issue. I don’t mean to plug a book in the comments but if your looking for something to read about this subject I highly recommend it.

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