Comments
Rewarding Loyal Customers… Or not?
Apparently I love writing about insurance, I definitely love insurance, and I love comparing insurance plans.
When my contents insurance came up for renewal recently and I looked at my State bill and thought “geez, even with all my no claims bonuses, loyal customer bonuses, multi policy benefits etc etc, it still looks like a tonne of money!”.
So the ring around started. I really only rang two other places (AMI and AA). What shocked me however, what that straight off the bat, for the SAME plan (or better), without a long history or any extra benefits, both places were significantly CHEAPER than State.
When I moved my car insurance across too, the savings ramped up even more – in the end I settled on AA and insuring everything PLUS adding an AA membership to the bill, it still came to less than my old plan.
And because I’m me, I rang State to give them a chance to beg me to stay with them and to offer me extra discounts to match these new players… and what did I get….?
“Nope, sorry, we’re just more expensive.”
Sort of funny, but a little bit sad, because I think State runs in the family, we’re big, enduring fans. I have only ever had good experiences with them, and I trust them… and now I’m no longer a customer.
Lets hope it doesn’t come back to bite me in the bum when I drop my iPhone in a toilet and AA wont cover it…
Hello, my name is Natalie, I have a business called 
August 30th, 2010 at 8:11 pm
what are you doing using your iphone on the toilet?
okay, I do that too but you really shouldn’t!
August 31st, 2010 at 10:25 am
Actually I don’t…. Because how many stories have you heard about them winding up in the loo?
I actually think the main culprit is them falling out of back pockets FYI :)
September 3rd, 2010 at 10:13 pm
I have seen very smart men and women, and some of them were attorneys, believe they knew what the adjuster’s next move was going to be, only to find out that they were wrong. How can you know if you have not worked in the field of insurance claims? YOU CAN’T. That does NOT make you a dummy, it makes you smart to realize you NEED someone who is on YOUR side!! You must be able to have the right answer, and the correct information to be able to fight the insurance company. Like it or not, I am telling you the truth.
September 23rd, 2010 at 9:48 am
Yeah the investigation aspect is fun, timeconsuming and if your brain begins to melt hire a broker and you can sit back and relax! Re: rewarding loyal customers…this might be relevant: http://www.wowchaworks.co.nz/#pagetwo
September 7th, 2011 at 10:46 am
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