I HATE Vodafone as a general rule.

Last night I hated them even more when their bung billing system kept charging me the wrong amount… Which meant that even though I’d been merrily paying, assuming they’d tell me the RIGHT amount to pay, I was CUT OFF FROM THE WORLD.

I was fuming this morning, and rang up demanding to pay the right amount, get put back on AND get a discount (the last part was just me being angry, I knew I had no hope).

She didn’t go as far as apologising for the inconvenience and DID try to explain that it was on my head to someone ring every month, wait on hold for as long as necessary and grill the customer service person for the correct amount until they had sorted out their systems…

BUT

I think (from what I heard in between falling in a dead faint from shock) she wiped my entire next bill.

Thanks Vodafone. I think it’s outrageous that yo are aware you have shoddy systems and STILL assume your customer is at fault, but at least this time the poor weary customer support person (who I imagine has spent the past few weeks of her life being screamed at) did something reasonably nice.