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The Arrogance to Assume you Know
Every now and then in life, you are lucky enough to meet someone so inspiring that they instantly change some small part about you forever.
I went to listen to George Monbiot talk at the Embassy Theatre on Saturday morning. He wasn’t there actually, we was ‘tele-ported’ in from the UK and just as brilliant on the big screen as I imagine he is in real life (He is he of a number of people who now refuse to board a plane if at all possible). If you EVER get a chance to, go listen to him. I struggled with his book Heat (not so good with non-fiction with my holey brain these days), but his facts on climate change and the simple, clear way he describes the problem, the solution and what he is doing will blow you away.
I took a snippet of video to show you what it was like although I wonder what kind of video link they Embassy was using and if it cost them a fortune. The connection was lost THREE times in an hour, which is not something I have experienced using good old FREE skype (seriously, if they paid a fortune, I just have to laugh - and Geroge himself commented that ALL international business should be conducted through video, but understood that if air travel was as dodgy as video connections are, then nobody would do that either).
Anyway, at the end someone said “Our climate is always changing, throughout history is had warmed and cooled on it’s own, how do you know this time it is us humans?” Just as Claire looked at me and said ‘He must get really sick of that question”, George said “I get REALLY sick of that question.”
He went on to rip apart the sheer arrogance of anyone who had read a newspaper or watched a TV programme or talked to a scientist and thought that was a good enough reason to question the absolute conclusions of the top climatologists in the world who have spent YEARS studying and understanding one of our most complex sciences.
It made me think.
I know a lot of managers who do the same.
I’ve only ever worked in small businesses and whenever people talk about such things, the advice seems to be that eventually, with enough experience the manager will learn to let go. Now I am thinking that is just rubbish.
What kind of arrogance do you have to have to assume you know how to do someone’s job better than they do? Who do you think you are to remove their right to own their work and have pride in it by telling them you know how to do it better or constantly questioning their judgment?
It’s the TOP complaint I hear from employees, and managers who simply let people do their jobs and trust them to complete the tasks they were hired and paid for are actually THANKED. Weird huh?
My dad has managed very large organisations and is of the same opinion as me, your job as a top level manager is strategic. You are responsible for the big picture and that everyone is heading towards it. Your job is NOT to nit pick over details and micro manage every aspect of your organisation (whether it be large or small). That is why you PAY people, you pay them because you think they can take care of their area of your company.
If you don’t think someone can do the job, don’t hire them and wait until you find someone who can. And when you assume you always know better than them or continuously trust your own judgment above theirs in areas of their responsibility, please recognise it for what it is and maybe take a step back. The people you work with will appreciate it.








March 16th, 2008 at 11:11 pm
Wise words on the whole, but a good boss has also to know when to challenge and overrule, especially when it relates to your core market offer and business values. That’s at heart what being a boss is all about.
March 17th, 2008 at 9:07 am
True true… Of course. I’m not saying you never have to take control, I’m just saying know when to and when not to.
March 18th, 2008 at 5:36 am
Of course not every enterprise is successful and no successful enterprise is successful forever.
It is a cliche that in underperforming businesses, the CEO surrounds themselves with “yes-men”. The ability to listen to uncomfortable questions might be good for the business. Times change and the paradigms of yesterday may not be good for today. Junior employees are more frequently in contact with a company’s customers than anyone on the board. Despite their “ignorance” they know what the company does right and wrong.
I recall working for a software company that eventually was on the verge of failure before being bought out. They were a leading playing in their field until the internet bubble came around. Then they vastly over-invested in an internet presence (a non-core activity) while neglecting software development. This allowed competitors to catch up. When the bubble burst they hurriedly attempted to repair the damage. This involved sacking or demoting all the managers who had pointed out the previous neglect and replacing them with people who would “change the business”. After the face workers started questioning the absurdity of some of the new decisions, they decided that morale was the big problem and bought every single employee a copy of the Management text book “Who moved my Cheese“, a book that recommends we trust our betters because (pace your comment) they know what they are doing.
No single moment crystallizes their arrogant stupidity more than the meeting at which we all got our copy. Far from being experts, they clearly didn’t know what they were doing and had learned the habit of punishing those people who asked awkward questions or pointed out flaws. Under these conditions the best people left and the company was soon swallowed by a rival.
Your belief in philosopher kings is not a new one.
March 18th, 2008 at 9:45 am
Thanks for that, I imagine the situation you described has been repeated endlessly and more companies will struggle and potentially die because of the same reason.
It’s like everything else though, you just have to hope those who were stuffed around don’t move forward to stuff around others and actually learn from the mistakes of those they worked with.
Thanks for sharing the story, I’ve heard of ‘Who Moved My Cheese’ and it’s funny to see it in that context!