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The usable dentist

Pondered by Nat over two years ago

I went to the dentist for the first time since I left high school. Turns out I have no holes so am still filling-less. This is good news. Better news is that dentists have really changed.

1. Dentists care about their customers

When I arrived at the dentist, I had to fill out 10 pages of forms (well five anyway) they asked me my entire medical history, dental history and all sorts of potentially useful information. The final question was ‘are you scared of going to the dentist?’. (I said yes). This made me feel immediately more at ease. They REALISED that it’s not childish to be a little worried about someone poking round your mouth. Brownie point one.

2. Dentists, like doctors, run late

I wrote a while back about how rude doctors are to keep people waiting. My dentist was about 20 minutes late but the difference was that the entire time the receptionist kept me updated about my appointment “I’ll just go check to see where he is.” “he wont be a minute now” etc. This made me feel like I wasn’t just forgotten and they did know I was there. Simple but it worked. Brownie point two

3. Dentists use technology now

I was x-rayed from every angle and every time, even when I had two weird horse shoe shaped plastic things pulling my lips apart and a metal slicer thing holding my tongue down, I could see a screen showing me my xrays. Man are they cool! I have always had this weird desire to know what I look like inside. Now I do. Well my mouth anyway. I could see my teeth, my nose bones and my nose piercing which looks ten times cooler in an xray. In a very uncomfortable situation, I was totally distracted. It was awesome! Brownie point three

4. Dentists treat you like a human, not a tooth holder

My dentist talked to me through everything. Even when he was doing the weird tooth counting thing and mentioned that my wisdom teeth were ‘erupting’ (which caused a mild heart attack’), he explained that this was the technical term for ‘coming through the gum’. Once again, this relaxed me. There were no frightening grunts or ‘oh dear the molar number 5 is transposing in the molar 10 and at 2% angle’. I understood what was happening to me at all times. Brownie point four.

Even when he explained that he wanted to remove all four wisdom teeth and ‘no one makes friends with a dentist who extracts their wisdom teeth’, i STILL liked him. What a turn up for the books and it’s so simple.


4 Responses to “The usable dentist”

  1. Claire Says:

    Golly…perhaps I should take a trip and visit YOUR dentist. And if you ever want to see something cool, I’ll send you my post-surgery photos of the tube they put in my nose and eye. FROM THE INSIDE! Sick!

  2. Saree Says:

    Yes you make a dentist sound almost fun! Somehow the experience is some what different over here. I still can’t work out why we have wisdom teeth though – you’d think our body should be able to keep up with our rapid evolution. Who would invent brains that don’t match bodies??

  3. randy Says:

    I see this as a little encouragement…

    last time i went I had to listen to stories about what was going on in my mouth, and all i could think about was slow torcher by some german lady with a little metal poker. Not to mention i tend to fidget alot (squirm), there was to be none of that…

  4. Marc Lehmann Says:

    I use my health insurance dentist (HCF). They are totally aligned with my interests. To ensure the minimum work on my teeth is required over my life span in order to retain maximum amount from the premiums I pay them. So they maintain like crazy to prevent fillings and problems. I win, they win – very good system. I have one filling I didn’t need by a dodgy cash poor dentist from many years ago. I’m 36.

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