You don’t have to be a jerk to get what you want…
One thing you get a lot in (well I assume) any industry, is those customers who think they automatically have to bully you into giving them what they want… Or they wont get it.
I HATE dealing with people like that, who kick up a stink as soon as they want something so they get to the front of the queue.
If we’ve done something wrong, we will fix it as soon as possible, REGARDLESS of how we are treated, but if you are pleasant, you might just get in slightly before the total jerk (this, of course is more the case if we are responding to a request rather than an issue). I like this postcard from Postsecret, it goes to show that being polite and pleasant pays off (at least when it comes to ice cream :)).